Frequently Asked Questions | Jumptastic Inflatables LLC
 
 

Frequently Asked Questions

 
 
Q.How long is our rental for?
A.Rentals are dropped off early in the morning on the date of your rental. We start dropping off as early as 6:30am (if you allow us). We do FREE OVERNIGHTS, which benefit you and us so we can spend more time with our kids.
Q.Do you deliver to other cities outside of Navarre?
A.We do deliver to cities outside Navarre, however due to rising gas prices, we do charge small delivery fees.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged, it deflates. If you’re not using the inflatable, feel free to turn off the blower. We do ask if it was used as WET, it be left off for hours prior to us showing up so that it evaporates a lot of the water.
Q.What surfaces do you set up on & what are the location requirements?
A.We can set up on Grass (our favorite and best for the kids), asphalt and concrete. There is an extra setup fee for asphalt and concrete. The reason is setting up on any sort of rocks will eventually wear through the vinyl on the inflatables. Slides with a pool have to be set up on grass due to safety.

We require an electricity source within 100 ft. At this time, our business does not have generators available. If you supply one, we can set up at your desired location. We will also need to be able to reach your water source.
Q. Are we responsible for normal wear and tear in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens, please alert us at once to remedy the situation. If damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including the unit/blower’s replacement. If you would like to avoid damage fees, we offer purchase of a damage waiver for 7% of the cost of the inflatable at the time of checkout.
Q.What if we need to cancel?
A.Please try to cancel as far in advance as possible, however we are parents and we do understand. If the birthday boy or girl gets sick, we would not force a party rental on you. We do ask for you to cancel at least 24 hours in advance for a full refund of the deposit, or we can reschedule you and keep your deposit. Even if you cancel morning of, as long as it is before we load up the trailer and is due to weather or a kid being sick, we will work with you to refund you or apply a rain check.

We will set up in rainy weather, however, if the wind speeds are higher than 15 mph we will not be able to set up due to safety issues and you will receive a full refund.
Q. Do you require a deposit?
A.Yes, we require a $50 deposit at the time of booking.
Q.Do we have to leave the garden hose on the entire time?
A.Yes and no, If the inflatable is inflated and being used by party guests, it is recommended to have the water on for the wet slide unit for a FUN slippery time. Once the unit is no longer being used it is best to turn off the garden hose to avoid stagnant water within your yard. Fun fact: stagnant water attracts bugs (mosquitoes).
Q.Does it cost extra to rent for another day?
A.Each additional day reserved is 50% off the original cost. Please make this decision at the time of booking, not last minute. If you choose you would like it for another day last minute, it may not be available that next day.
Q.Do you have any discounts?
A.Yes, we offer a 10% military discount and a 10% discount for Holley by the Sea Residents. With our loyalty program, we also offer discounts of 25% off, 50% off, 75% off and 100% off. Questions regarding our loyalty program? Visit the Loyalty Program tab and at the bottom of the page are FAQ’s regarding the program.
 
If you have any other questions, please feel free to call us any time at: (850) 270-7298
 
 


© Jumptastic Inflatables LLC All rights reserved

 
Powered by Event Rental Systems