Frequently Asked Questions
Q.How long is our inflatable rental for?
A.Rentals are dropped off early in the morning on the date of your rental. We start dropping off as early as 630am. We do FREE OVERNIGHTS for residential rentals, which benefit you and us so we can spend more time with our kids and your kiddos get time to play on the inflatable long after the party ends.
Q.It says 12pm on your website, but my party starts at 11am. Will you deliver on time?
A.Yes, we will deliver on time. During checkout we ask what what your party start time is. We base our entire route on party start times so that we're never late to a party. We try to always have the inflatable set up at least 2 hours before the party begins.
Q.Do we have to keep it plugged in the entire time?
A.During usage, the blower needs to be powered on the entire time during usage. If you’re not using the inflatable, feel free to turn off the blower. We do ask if it was used as WET and you have a pool, that you step on the side of the pool to release water out prior to deflating. Always turn off by using the switch, not by pulling the cord from the outlet.
Q.What surfaces do you set up on & what are the location requirements?
A.We set up on Grass (our favorite and best for the kids), asphalt, concrete, or even sand. There is an extra setup fee for asphalt, concrete and sand due to having to place very heavy sand bags on the inflatable, use impact mats if applicable, and a cleaning fee for sand rentals. Also, setting up on any sort of rocks will eventually wear through the vinyl on the inflatables. Slides with a pool have to be set up on grass due to safety. Although we do make exceptions if this is the only option. We would place impact mats under the pool so that children are not sliding down and hurting themselves.
We require an electricity source within 100 ft. We do have a generator available for rental at checkout in case power is an issue. We will also need to be within 100 feet of a water spigot if you would like to rent a waterslide.
We require an electricity source within 100 ft. We do have a generator available for rental at checkout in case power is an issue. We will also need to be within 100 feet of a water spigot if you would like to rent a waterslide.
Q. Are we responsible for normal wear and tear in any way?
A.No you are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens, please alert us at once to remedy the situation. If damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including the unit/blower’s replacement. If you would like to avoid damage fees, we offer purchase of a damage waiver for 7% of the cost of the inflatable at the time of checkout.
Q.What if we need to cancel?
A.Please try to cancel as far in advance as possible, however, as long as you cancel by the time we set up, you will receive a full refund or a rain check. Your preference.
Q. Do you require a deposit?
A.Yes, we require a $50 deposit at the time of booking.
Q.Do we have to leave the garden hose on the entire time?
A.If the inflatable is inflated and being used by party guests, it is recommended to have the water on for the wet slide unit for a FUN slippery time. Once the unit is no longer being used it is best to turn off the garden hose to avoid stagnant water within your yard. Fun fact: stagnant water attracts bugs (mosquitoes).
Q.Does it cost extra to rent for another day?
A.An additional day is 50% off the original cost. Please make this decision at the time of booking, not last minute as it is subject to availability. We also offer a Friday 3pm to Sunday 3pm deal where you can get the inflatable dropped off on Friday BY 3pm, and picked up AFTER 3pm on Sunday for only 50% more of the rental cost. You must choose Friday on the calendar date to get this deal.
Q.Do you have any discounts?
A.Yes, we offer a 10% military discount and a 10% discount for Military, Holley by the Sea Residents, Teachers and First Responders. With our loyalty program, we also offer discounts of 25% off, 50% off, 75% off and 100% off once the points have built up. Questions regarding our loyalty program? Visit the Loyalty Program tab and at the bottom of the page are FAQ’s regarding the program.